Managing Underperformance Effectively
From avoidance to accountability—equipping line managers with the confidence, clarity, and practical tools to address performance issues early and effectively. This practical 4-hour management capability workshop equips supervisors and people managers with the structure and language needed to address performance issues professionally.
TIME: 8 am to 12 pm (4 Hours)
DATE: Tuesday, 3rd February 2026
VENUE: Delta Hotels City Center, Doha - Qatar
COST: QAR 500 Per Person
Why Join this Workshop
Managing performance conversations is one of the most challenging responsibilities for line managers. Unlike theoretical programs, this training focuses on practical action, helping managers strengthen accountability before issues escalate into formal HR processes.
Learning Objectives & Outcomes
Diagnose performance challenges accurately using the Skill vs. Will framework.
Redirect staff from making excuses to taking personal ownership of results.
Hold clear and respectful conversations to address issues early.
Create visible accountability by setting clear expectations and deadlines.
Respond effectively to avoidance, procrastination, and blame-shifting behaviours.
Make confident decisions on whether to coach, support, reassign, or escalate a case.
Detailed Agenda
TIME: 8 am to 12 pm (4 Hours)
DATE: Tuesday, 3rd February 2026
VENUE: Delta Hotels City Center, Doha - Qatar
COST: QAR 500 Per Person
Highlights & Key Takeaways
The Cost of Avoidance
Understanding why managers hesitate and the impact on team results.
Defeating Blame-Shifting
Practical language to shift focus back to "controllables" and ownership.
Personal Action Plan
Developing a commitment strategy to apply key takeaways immediately.
Skill vs. Will Framework
Matching your management response to the root cause of the issue.
Practical Role Play
Hands-on scenarios for handling procrastination and difficult excuses.
Managing Procrastination
Recognizing patterns and implementing structured accountability.
Decision Framework
A structured "What Next?" guide for fair and confident managerial action.
Who Should Attend?
This workshop is designed for Supervisors, line managers, team leaders, and people managers responsible for driving accountability and team performance.
Hasan Imam Khawaja
Chartered HR and management professional
Hasan Imam Khawaja is a Chartered HR and management professional with over 20 years of international experience across the Middle East, Canada, and Asia. Based in Canada, he runs a people and HR consultancy, and is a Chartered Member of CIPD (UK), CPHR (Canada), and CMI (UK). He specialises in aligning people strategy with business direction, integrating human-centred and AI-enabled talent practices to strengthen leadership, workforce capability, and organisational performance.
About the Trainer
This practical 4-hour management capability workshop equips supervisors and people managers with the confidence, structure, and language needed to address performance issues early and professionally.
Join Now!
Managing Underperformance Effectively
TIME: 8 am to 12 pm (4 Hours)
DATE: Tuesday, 3rd February 2026
VENUE: Delta Hotels City Center, Doha - Qatar
COST: QAR 500 Per Person
Serendib Training
PO Box 16638, 3rd Floor, Building No.47, St.No. 902, Zone No. 47
Al Thumama, Doha - Qatar